OUR CLIENT PROTEA HOTELS BY MARRIOTT NAMED COOLEST HOTEL BRAND IN SA FOR THE 7TH CONSECUTIVE YEAR

Now in its 13th year, Generation Next polls the opinions of over 5,500 young South Africans mainly below 22 years of age from urban and peri-urban environments in six provinces across South Africa In an announcement that re enforces the brand’s growing traction in the South African market, MarriottInternational (NASDAQ: MAR) (www.Marriott.com) today announced that […]

OUR CLIENT AIRBNB INJECTED R2.4 MILLION INTO THE SOUTH AFRICAN ECONOMY IN 2016

The Airbnb community in South Africa generated an estimated R2.4 billion in total economic activity in 2016 – the sum of guest spending and host income. South Africans welcomed almost 400,000 guest arrivals into their homes in 2016 alone., the accommodation sharing company said, citing its own data. This is up from just 38,000 guest […]

OUR CLIENT MARRIOTT HOTELS LAUNCHES A MARRIOTT-BRANDED HOTEL IN CAPE TOWN

The African Pride Crystal Towers Hotel & Spa has been rebranded as a Marriott Hotel. Launched on May 12, the 180-room Cape Town Marriott Hotel Crystal Towers marks the introduction of the first Marriott-branded hotel in South Africa since Marriott International bought Protea Hotels in 2014. The roll-out of the conversion also means new décor. […]

OUR CLIENT AIRBNB ON WHY THE SHARING ECONOMY ISN’T DISRUPTING HOUSE PRICES

Rental property viewings with 20 or more people present‚ and with many more applying‚ are commonplace in and around the Cape Town CBD — but what is causing these mostly “established young professionals” in search of the “live‚ work‚ play” lifestyle to have to fight over accommodation? Many have pointed the finger at Airbnb‚ which […]

OUR CLIENT INOVO ASKS ”WHO OWNS CUSTOMER EXPERIENCE?”

All employees must understand what customer experience is, and their role in delivering it, says Wynand Smit, CEO of INOVO. Customer experience, or CX, is an essential ingredient to any successful business – 97% of companies polled by Forrester* believe and say they discuss the importance of CX with employees – yet this relatively new consideration […]