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OUR CLIENT AIRBNB INJECTED R2.4 MILLION INTO THE SOUTH AFRICAN ECONOMY IN 2016

The Airbnb community in South Africa generated an estimated R2.4 billion in total economic activity in 2016 – the sum of guest spending and host income. South Africans welcomed almost 400,000 guest arrivals into their homes in 2016 alone., the accommodation sharing company said, citing its own data. This is up from just 38,000 guest […]
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OUR CLIENT MARRIOTT HOTELS LAUNCHES A MARRIOTT-BRANDED HOTEL IN CAPE TOWN

The African Pride Crystal Towers Hotel & Spa has been rebranded as a Marriott Hotel. Launched on May 12, the 180-room Cape Town Marriott Hotel Crystal Towers marks the introduction of the first Marriott-branded hotel in South Africa since Marriott International bought Protea Hotels in 2014. The roll-out of the conversion also means new décor. […]
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OUR CLIENT AIRBNB ON WHY THE SHARING ECONOMY ISN’T DISRUPTING HOUSE PRICES

Rental property viewings with 20 or more people present‚ and with many more applying‚ are commonplace in and around the Cape Town CBD — but what is causing these mostly “established young professionals” in search of the “live‚ work‚ play” lifestyle to have to fight over accommodation? Many have pointed the finger at Airbnb‚ which […]
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OUR CLIENT INOVO ASKS ”WHO OWNS CUSTOMER EXPERIENCE?”

All employees must understand what customer experience is, and their role in delivering it, says Wynand Smit, CEO of INOVO. Customer experience, or CX, is an essential ingredient to any successful business – 97% of companies polled by Forrester* believe and say they discuss the importance of CX with employees – yet this relatively new consideration […]
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OUR CLIENT,EVERGREEN LIFESTYLE PROVIDES ADVICE ABOUT RETIREMENT ACCOMODATION

Brochures may highlight the benefits of the luxury retirement village you have your eyes on. But will you be able to afford it and will it provide you with what you’ll need, asks Angelique Ruzicka. If you pick up a brochure of a retirement village, you’ll typically see smiling pensioners talking to nurses, frolicking by […]