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OUR CLIENT INOVO REVEALS TACTICS FOR CUSTOMER EXPERIENCE IMPROVEMENTS

The omni-channel environment can be compared with an orchestra – achieving seamless service delivery and a positive customer experience across multiple contact channels is the harmony a business strives towards. It’s what customers want and expect, according to their preferences. That’s what INOVO Chief Executive Wynand Smit stated recently, and he’s hit the note square on the […]
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OUR CLIENT, PROTEA HOTELS BY MARRIOTT, EXPLAINS HOW ONE OF ITS HOTELS HAS ADAPTED TO MEET THE NEEDS OF A PARTICULAR INDUSTRY

Cape Town’s African Pride 15 on Orange Hotel has created significant relationships with players in the wider production industry and adapted to meet film and photographic industry needs. Local government and the private sector have identified film and photographic production services in the Western Cape as key players in the region’s economic growth, with significant […]
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OUR CLIENT VIA AFRIKA ON WHY SOUTH AFRICANS NEED TO EMBRACE EDTECH

Micheal Goodman The South African edtech sector has been growing quietly over the past decade, without many investors taking notice. But this might be about to change after 2U, a Nasdaq-listed US edtech company, announced in May that it had acquired Cape Town-based GetSmarter for $103 million. What is most surprising about the acquisition is […]
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OUR CLIENT EVERGREEN LIFESTYLE ON AN IMPORTANT FACTOR TO CONSIDER WHEN RETIRING

Deciding where to live has a big impact on your happiness and enjoyment of life.  It’s an important consideration, even when you retire. “There’s a common misconception that the best place to retire to is at the coast,” says Arthur Case, the CEO of Evergreen Lifestyle, a leading provider of retirement living in South Africa […]
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OUR CLIENT INOVO ON THE POWER OF PERSONALISATION IN CUSTOMER SERVICE

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining “who you are”, “what you stand for” and “what makes you stand out” on social media in order to attract commercial sponsors with “like-minded” values and interests. This, in itself, is […]